Enquiry & Waitlist

After you submit your enquiry form online, we will call you back and talk to you about your care requirements. Then we’ll book you in for a tour of your preferred centre where you can see the program in action and speak with the manager about availability and next steps.

When there is an upcoming vacancy, the centre manager will check the waitlist and contact families that match the vacancy. These are regularly reviewed & the families are contacted once the place becomes available.

Generally, most of our centres are at capacity & positions are offered to families on our waitlist, however we do encourage you to contact our Centre managers to enquire about current availability as this can change. Generally, most vacancies occur at the start of the year.

Yes, you can join our waitlist. When you join the waitlist, you can mention baby’s surname and estimated date of birth. Once the baby is born, please contact the centre manager to update your details.

No, our centre managers will keep contacting you regarding the availability as and when there is a position available. However, you are welcome to contact our centres in case you have any questions or to update your preferences.

Enrolment Process

The parents are asked to pay an amount of $400 as bond money to secure their spot in the centre.

Parents need to provide a written notice to leave Reggio four weeks in advance. The bond money will be refunded to the nominated account in approximately four weeks after the last day of the child in Reggio. Your child must attend on the last day or Centrelink benefits will not be paid and you will be required to pay the full fees. In addition to this, parents are requested to fill “Withdrawing From Care” form and “Exit Survey Form”.

The minimum enrolment needs to be for 2 days. We have found children settle into the care more quickly and there is less separation and anxiety when they are in care for 2 days or more. It also helps them to build a relationship with the educator and other children. We also require all enrolments to include either a Monday or a Friday.

Once there is a vacancy in our centre, our centre manager will contact you and ask you to pay the bond. You will then be given an enrolment pack. The centre manager will book your child in for orientation. You will need to bring the enrolment form, birth certificate and immunisation record on the orientation day.

Yes, we are a registered childcare provider which means that you can claim the Government benefit relating to your childcare.

Parents need to submit a Change of Days Form 4 weeks in advance. If four weeks’ notice is not given, families will be charged four weeks’ full fee in lieu of notice.

Yes, we request you to please speak to our centre manager who will find out the availability within other centres.

The CCB is a payment provided by the Australian Government that covers 24-50 hours of childcare per week. Eligible parents or guardians must:

  • Meet Australian residency requirements
  • Be enrolled/enrolling in an approved early learning centre like Reggio Emilia
  • Meet child immunisation conditions.

The amount of CCB you receive varies depending on your income, type of care, amount of care, number of children in care, and whether you pass the work, training and study test. This last test is about whether you (or your partner) use childcare due to a work or study commitment. If you do, you could be eligible for higher CCB payments.

For further information, you may please refer to the below mentioned website:

https://www.humanservices.gov.au/customer/subjects/assistance-child-care-fees

The CCR is an assistance program designed to help working families with the cost of childcare. The rebate covers 85 per cent if earning is under $65,000 a year (up to $7,500 per year per child). In other words, it will help to bridge the gap between your total weekly fees and the amount CCB covers. You can choose to have the rebate paid directly to your child’s centre on a fortnightly basis, reducing your fortnightly fees. Or you can choose to have the rebate paid as a lump sum quarterly into your bank account. Once you have reached the limit for CCR – you will be required to pay full fees. To be eligible for CCR, you must pass the Centrelink work/study test. A requirement for all the rebates (CCB & CCR) is that your child’s immunisation status is up to date. Payments will be stopped if you miss an immunisation.

Transitions into an older room are based on developmental readiness and availability. We usually run like a school year. When our pre-schoolers leave for primary school in Dec/Jan, we can transition children. Generally, the transition process will begin around 6-8 weeks before the child’s birthday and is dependent on a vacancy in the room. Children transitioning to the preschool rooms must be toilet trained.

Fees Enquiries

Fees varies on factors such as age of child, number of days enrolled and your eligibility for any government subsidies. Our rates for different age groups without any subsidies are:

  • 6 months – 2 years: $115
  • 2 years – 3 years: $110
  • 3 years – 5 years: $99

The following is inclusive in the daily fees:

  • Nutritionally sound meals and snacks
  • Nappies
  • Wipes
  • Cow milk/ Soy milk/ Rice milk/ Lactose free
  • Sunscreen
  • Regular incursions
  • Educational programs

Fees are payable by direct debit from the account details recorded in the enrolment form and are charged 2 weeks in advance. All families are provided with a written statement of fees and CCB/CCR every 2 weeks.

You can elect to pay your fees by credit card or direct debit. And, can change the billing details at any point in time by completing a new direct debit form. Payments by credit card attract a transaction fee ranging from 2.2% (Visa/ MasterCard) to 4.4% (Amex).

Yes, fees are payable when a child takes vacation, is sick and on public holidays.

Reggio along with many other providers in this sector is closed for public holidays. And, if your scheduled booked day falls on a public holiday, fees will still apply as staff and other operating costs need to be covered.

The Australian Government’s CCB covers up to 42 absence days a year, which included public holidays. You will be eligible for the CCB discount on public holidays. There are also additional absence allowances when your child is sick on receipt of doctor’s certificate.

If you claim the child care rebate / or benefit, you can be subject to fee fluctuation due to your level of child care benefit, immunisation status, approved hours reaching the CCR limit. This is triggered by the Department of Human Services.

Facilities & Provisions

Age groups may vary from six months to 6 years.

All our centres open at 7:30 a.m. and close at 6:00 p.m. Children are not accepted into care outside of these hours. Families must ensure that all the children are collected prior to 6:00 p.m. or else late fee rules shall apply.

For all range of locations, there are parking spaces available at each location for safe drop off and pick up of your child – these may be time limited though in some areas.

You will need to bring:

  • A spare set of clothes
  • Your child’s sheets for rest time (these need to be purchased from our preferred supplier)
  • Drink Bottle
  • Sunhat for Outdoor play
  • Bottles & Formula for your baby
  • Child’s comforter for rest time in case any

Please label all your child’s belongings clearly.

Reggio Emilia ELC employs a fully qualifies chef who is passionate about providing food that looks and tastes delicious. All children will receive nutritionally appropriate morning tea, lunch, afternoon tea, and late afternoon snack which covers 75% of their daily nutritional requirements. They are served water or milk with each meal. Menu caters for children with allergies and/or cultural beliefs. All meats are certified halal and no pork products are served. Nut & Egg free centre. Vegetarian options are available on daily basis.

Yes, the centre provides all nappies for the children in care.

In such a case, early childhood educators shall:

  • Take any first aid steps deemed necessary at the time (which may include seeking medical assistance), the first aid resources available and following action plans held by the service concerning the child’s health.
  • The Centre Manager will assess the injury & determine the action to take.
  • No Creams & Lotions are applied without parents’ permission.
  • A Courtesy Call made to the parents for all injuries/incidents informing them of the injury, circumstances and then a complete incident report will be completed and a copy will be handed over to the parents.
  • All serious injuries will be reported to management and Department of Education and Communities.
  • Where necessary the Centre Manager my call an ambulance.